Support
A receipt that read wrong, a number that looks off, a question about billing? Email us and a person will reply. For how the app works, Help & FAQ is in the app under Settings, in every language the app speaks, and on the help page.
So we can look into it quickly, include:
- the email address you signed in with (Apple or Google);
- which business and which receipt, import or report;
- a screenshot, if there is something to see.
Never email a receipt with card numbers on it; a screenshot of the screen in the app is enough. Settings › Send feedback writes this email for you with the app version filled in.
Good to know
- Billing
- Subscriptions are handled by the App Store: $9.99 a month, or $79.99 a year with a 14-day free trial. Manage or cancel in Settings › your Apple Account › Subscriptions.
- Delete your account
- Settings › the account card › Delete account. Every row and file goes within 24 hours, and your Sign in with Apple connection is revoked. Cancel the subscription separately with Apple.
- When a plan ends
- Your books become read-only. They’re kept 30 days after an unpaid trial and 6 months after a paid plan, with warnings first. A new account has 7 days to start a plan.
- More than ten books
- Email us. We’ll raise the limit for your account.
- Not tax advice
- Plainbooks adds up what you filed. For what to deduct, ask your accountant.